Shipping and Delivery Policy

Last updated: August 9, 2026

This Policy applies to physical products purchased through ClasiCloud. Paid listings, classifieds, display advertisements and other digital services are delivered electronically and do not require physical shipping.

The product or checkout page identifies the applicable seller. Products identified as sold by ClasiCloud are fulfilled by ClasiCloud or its delivery partners. Products sold by a listing owner or another approved vendor are fulfilled by that seller, which is responsible for accurate dispatch and delivery information.

1. Processing and Dispatch

Processing time is shown on the product or checkout page where available. Unless otherwise stated, sellers should ordinarily process confirmed orders within 1–3 business days. Customised, made-to-order, pre-order or temporarily unavailable products may require additional time, which should be disclosed before purchase or communicated promptly.

An order may be placed on hold while payment, address, stock, identity, fraud or legal checks are completed.

2. Delivery Locations

Delivery is available only to destinations accepted at checkout. Availability may depend on seller coverage, courier service, product restrictions, weight, dimensions and applicable law. A seller may cancel and refund an order if delivery to the supplied address is not reasonably possible.

3. Shipping Charges

Applicable shipping, handling and other delivery charges will be displayed before payment where technically available. Charges may vary by seller, destination, parcel size, weight, service level and order value. A marketplace order containing products from different sellers may have separate shipping charges.

4. Delivery Estimates

Estimated dispatch and delivery dates are estimates, not guarantees, unless expressly stated otherwise. Delays may result from stock issues, weather, public holidays, transport disruption, remote locations, customs, government restrictions, incorrect addresses or events beyond reasonable control.

The applicable seller remains responsible for providing reasonable assistance and the remedies required by law when an order is materially delayed or not delivered.

5. Tracking

Where tracking is available, it may be provided through email, SMS, the order page or another communication channel. Tracking can take time to activate after handover to the courier. For marketplace orders, each seller is responsible for uploading or communicating valid tracking information when available.

6. Delivery Address and Contact Details

The buyer must provide a complete and accurate recipient name, address, postal code and contact number. Contact us and the applicable seller immediately if a correction is needed. An address cannot always be changed after dispatch, and additional charges may apply to redirection or reshipment caused by buyer-provided errors where permitted by law.

7. Separate Shipments

Products may arrive separately because they are sold by different vendors, stored at different locations, require special packaging or become available at different times. Each shipment may have its own tracking and delivery estimate.

8. Delivery Attempts and Failed Delivery

The courier or seller may contact the recipient and may make one or more delivery attempts. If delivery fails because the recipient is unavailable, refuses delivery without lawful reason or supplied an incorrect address, the shipment may be returned. Reasonable redelivery or return charges may be deducted or charged where disclosed and legally permitted.

9. Delayed, Lost or Missing Orders

If an order has not arrived within the communicated timeframe:

• review the order and tracking status;
• check with household members, reception, security or neighbours where appropriate;
• contact the identified seller; and
• contact ClasiCloud if the seller does not respond or the issue remains unresolved.

Provide the order number and relevant evidence. The seller or delivery partner may investigate before a replacement or refund is approved. This investigation does not reduce mandatory consumer rights.

10. Damaged or Tampered Packages

Where safe and practical, inspect the package at delivery. Report visible damage, tampering, missing items or an incorrect product as soon as reasonably possible. Preserve the packaging and provide photographs or video, the shipping label and order number. Remedies are governed by the Return, Cancellation and Refund Policy and applicable law.

11. International Shipping

International delivery is available only where expressly offered by the seller. The checkout or product page should identify known shipping charges, but the destination country may impose customs duties, import taxes, brokerage or clearance fees. Unless stated otherwise or prohibited by law, the buyer is responsible for destination charges.

Buyers and sellers must comply with import, export and product restrictions. A seller must not offer international delivery for a product it cannot lawfully export or deliver.

12. Seller Responsibilities

Each marketplace seller must:

• state realistic processing times and shipping charges;
• package products appropriately and use a suitable delivery service;
• dispatch only to the address provided through the authorised order process;
• provide proof of dispatch and tracking where available;
• respond to delivery complaints and cooperate with investigations; and
• provide replacements, refunds or other remedies required by law and Platform policy.

13. Order Changes and Cancellation

Request an address change or cancellation before dispatch. Once shipping has begun, cancellation or redirection may not be possible. See the Return, Cancellation and Refund Policy for available remedies.

14. Contact

For shipping support, contact the seller shown on the order and, where needed, ClasiCloud:

• Legal name: ClasiCloud
• Address: C-27, Plot No. 9, MIDC, Akkalkot Road, Solapur - 413006, Maharashtra, India
• Email: support@clasicloud.com

Include the order number, seller name, delivery address, tracking information and a description of the issue.