Privacy Policy

Last updated: August 9, 2026

This Privacy Policy explains how ClasiCloud, C-27, Plot No. 9, MIDC, Akkalkot Road, Solapur - 413006, Maharashtra, India ("ClasiCloud", "we", "us" or "our"), collects, uses, discloses, stores and protects personal information when you use https://clasicloud.com/ and its related services (the "Platform").

The Platform includes classifieds, business listings, listing claims, display advertising, ClasiCloud-owned product sales and marketplace facilities for products sold by listing owners or other approved vendors.

1. Information We Collect

Information you provide

• name, business name, contact person, postal or business address, email address and phone number;
• account credentials and profile details;
• listing, classified, advertising, product, seller and vendor information;
• listing-claim and business-verification information, including documents submitted to establish authority;
• billing details, GST or tax information, order information, delivery address and transaction references;
• enquiries, reviews, complaints, support messages and other communications; and
• live-chat contact details, conversation messages, directory searches, listing clicks and feedback ratings;
• photos, logos, descriptions, documents and other content you choose to upload.

Information collected automatically

• IP address, device and browser type, operating system and approximate location derived from IP;
• pages viewed, searches, referring pages, clicks, session times and interactions;
• cookies, pixels, local storage and similar technology identifiers; and
• security, fraud-prevention, diagnostic and server-log information.

Information from other sources

We may receive information from listing owners, users, sellers, payment providers, delivery partners, analytics or advertising providers, publicly available business websites, public registers, social profiles used for business purposes and other lawful sources. Public availability does not remove privacy rights. Businesses and individuals may request correction or removal as described below.

2. How We Use Information

We use information to:

• operate, secure, maintain and improve the Platform;
• create, publish, classify, update and verify business listings and classifieds;
• process listing claims and confirm a claimant's authority;
• provide paid plans, advertising and sponsored placement;
• process purchases, facilitate multivendor orders, payments, delivery, returns and support;
• connect buyers, users, listing owners, advertisers and sellers;
• provide live-chat directory assistance, respond to visitors and improve search support;
• send transactional notices, order updates, security alerts and service communications;
• send marketing where consent or another lawful basis permits and provide an opt-out;
• measure performance, understand usage and personalise relevant content or advertising where permitted;
• detect spam, abuse, infringement, fraudulent claims, prohibited products and security incidents;
• enforce our Terms, resolve complaints and protect users, ClasiCloud and third parties; and
• comply with tax, accounting, consumer-protection, law-enforcement and other legal obligations.

3. Legal Grounds

Depending on the applicable law and context, we process information with consent, to perform a contract or take requested pre-contract steps, to comply with legal obligations, for permitted legitimate or lawful uses, and to protect rights, safety and Platform security. Where consent is required, you may withdraw it, but withdrawal does not affect processing already lawfully completed.

4. Public Listings and Marketplace Information

Business listings, classifieds, advertisements, seller profiles, product details, reviews and contact information submitted for publication may be visible publicly and indexed by search engines. Do not publish personal or confidential information that is unnecessary for the business purpose.

Unclaimed listings may contain basic business information obtained from users or lawful public sources. A business or affected individual can ask us to correct, restrict or remove inaccurate or inappropriate information without purchasing a paid plan.

5. How We Share Information

We may disclose information as reasonably necessary to:

• buyers, sellers and listing owners: to process enquiries, orders, delivery, returns and customer support;
• service providers: hosting, security, email, analytics, advertising, customer support, payment and technical service providers acting for us;
• payment and delivery partners: to authorise payment, prevent fraud, ship products and provide tracking;
• professional advisers: accountants, auditors, insurers and legal advisers subject to appropriate duties;
• authorities and affected parties: when required by law, court order or valid process, or when reasonably necessary to investigate fraud, infringement, safety risks or legal claims; and
• business successors: in connection with a merger, reorganisation, financing or transfer of all or part of the business, subject to applicable safeguards.

Marketplace sellers may independently determine how they process information received to fulfil an order and must provide any privacy information required by law. We do not sell personal information as a standalone commodity.

6. Payments

Payments may be handled by third-party payment providers. ClasiCloud generally receives transaction identifiers, status, billing details and limited payment information needed for reconciliation and support, rather than complete card or banking credentials. Payment providers process information under their own policies and legal obligations.

7. Cookies, Analytics and Advertising

We may use necessary cookies for security, forms, sessions and preferences, and—where permitted—analytics and advertising technologies to measure traffic, campaign performance and relevant advertising. Browser controls and any cookie settings made available on the Platform can be used to manage optional cookies. Disabling cookies may affect some functions.

Third-party analytics and advertising providers may collect information through technologies they operate. Their privacy choices and opt-out mechanisms may also apply.

8. Marketing Communications

You may unsubscribe from promotional email through the link in the message or by contacting us. Transactional, security and legally required communications may continue while relevant. Sellers must not use buyer information for unrelated marketing without a valid legal basis.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including maintaining active listings and accounts, completing orders, providing support, resolving disputes, preventing fraud and meeting legal, tax, accounting and enforcement obligations. Retention periods vary by record type and applicable law. We may retain limited evidence of complaints, consent, transactions, removals and enforcement actions after account or listing deletion.

10. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information, including access restrictions, secure transmission where supported, monitoring and backups. No internet service is completely secure. You are responsible for protecting your credentials and should notify us promptly of suspected misuse.

11. International Processing

Users, sellers and service providers may operate in different countries. Information may therefore be processed outside your country. Where required, we use contractual, organisational or other lawful safeguards for international transfers.

12. Your Choices and Rights

Subject to applicable law, you may request:

• information about or access to personal information we hold about you;
• correction or completion of inaccurate information;
• deletion, restriction or objection to certain processing;
• withdrawal of consent;
• a copy or transfer of eligible information; or
• correction or removal of personal information contained in a business listing.

Send requests to support@clasicloud.com. We may verify your identity and authority before acting. Some information may be retained where required by law or necessary for fraud prevention, disputes, security or legal claims. You may also complain to the applicable data-protection or consumer authority.

13. Children's Privacy

The Platform is intended for adults and is not directed to persons under 18. We do not knowingly invite children to create listings, sell products or make purchases. If you believe a child has provided personal information, contact us so that we can investigate and take appropriate action.

14. Third-Party Links and Seller Sites

The Platform may link to third-party or seller websites. Their privacy practices are independent of ClasiCloud. Review their policies before providing information.

15. Changes to This Policy

We may update this Policy to reflect changes in services, technology or law. We will post the revised Policy with a new date and provide additional notice where required.

16. Contact and Grievances

• Legal name: ClasiCloud
• Address: C-27, Plot No. 9, MIDC, Akkalkot Road, Solapur - 413006, Maharashtra, India
• Email: support@clasicloud.com
• Grievance Officer: Pallavi Basani, Head - Customer Support and Content Quality

Please include sufficient information for us to identify the relevant account, listing, order or content and understand your request. We will acknowledge and respond within the periods required by applicable law.